Don’t get locked out: set up recovery options for your Google Account

Posted by Diana Smetters, Software Engineer


This summer we’re posting regularly with privacy and security tips. Knowing how to stay safe and secure online is important, which is why we created our Good to Know site with advice and tips for safe and savvy Internet use. -Ed.

Strong passwords help protect your accounts and information on the web. But forgetting your password is like losing your keys—you can end up locked out of your own home. It gets worse if your password gets compromised or stolen. Sometimes the thief will change your password so you can’t get back into your own account—kind of like someone stealing your keys and then changing the lock.

If you’ve lost your Google password, you need a way to get back into your Google Account—and back to all of your stuff in Gmail, Maps, Google+ and YouTube. To help you, Google needs to be able to tell that you’re the rightful account owner even if you don’t have the right password. There are a few easy steps you can take right now to make it easy for you—and no one else—to get into your Google Account if you forget or don’t know the password.


1. Add a recovery email address. By registering an alternate email address with your Google Account settings, you’re giving Google another way to reach you. If you forget your password, Google can send a link to that recovery email address so you can reset your password. Google can also use that email address to let you know if we detect something suspicious happening with your account.

Setting up your recovery options can help you get back in
if you get locked out of your Google Account



2. Add a phone number to your Google Account. Your mobile phone is the best way to regain access to your account if you forget your password. It’s like the “fast lane” for account recovery: we text a code to the phone number you’ve registered with us, and you’re back in business in no time. Your phone is more secure and reliable than other means of recovering your account. Methods like “secret” questions (asking your mother’s maiden name or city where you were born) may have answers that are easy to remember, but they are also possible for bad guys to uncover. And we’ve consistently seen that people who register a recovery phone are faster and more successful at getting their accounts back than those recovering their accounts via email.

You can also get a text message if Google detects that something suspicious is going on with your account. Giving a recovery phone number to Google won’t result in you being signed up for marketing lists or getting more calls from telemarketers.

3. Keep your recovery options up to date. It’s a good idea to check your recovery options every so often. For example, if you change your phone number after setting up your recovery options, take just a minute to update your recovery settings to match. We’ll remind you of your current settings every so often to make it easier for you to keep them up to date.

That’s it! You can either update your recovery options next time you’re prompted, or you can take two minutes to do it right now on our Account recovery options page. For more advice on how to protect yourself and your family online, visit our Good to Know site, or check out some of the other posts in our series on staying safe and secure.


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Congress, now live on YouTube

Posted by

Robert Kyncl, Vice President, Global Head of Content Partnerships for YouTube

& Susan Molinari, Vice President, Public Policy and Government Relations


Video plays a powerful role in bringing us closer together, especially when it connects people in real time. By transcending borders, empowering citizens, and increasing transparency, it’s one of the many ways technology allows democracy to thrive. Starting this week, all members of the U.S. Congress will have the opportunity to access enhanced features on their YouTube channels, including the ability to live stream video.


Live video is already allowing elected officials and their constituents to reach one another in innovative ways. Thousands tuned in to YouTube to watch the president’s State of the Union address and the corresponding Republican response this February. Engagement is growing across many types of platforms — Google+ Hangouts, for example, have sparked face-to-face conversations on topics ranging from gun control to the national economy and have allowed people on the other side of the world to share their stories at Congressional hearings.


If you’re a member of Congress and would like to know more, check out these Dear Colleague letters issued by the House and Senate. Whether it’s to share a look into your daily work, broadcast speeches and meetings, or showcase events in your state or district, we can’t wait to see how you connect with your constituents.


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Plan your digital afterlife with Inactive Account Manager

Posted by Andreas Tuerk, Product Manager

Not many of us like thinking about death — especially our own. But making plans for what happens after you’re gone is really important for the people you leave behind. So today, we’re launching a new feature that makes it easy to tell Google what you want done with your digital assets when you die or can no longer use your account.

The feature is called Inactive Account Manager — not a great name, we know — and you’ll find it on your Google Account settings page. You can tell us what to do with your Gmail messages and data from several other Google services if your account becomes inactive for any reason.

For example, you can choose to have your data deleted — after three, six, nine or 12 months of inactivity. Or you can select trusted contacts to receive data from some or all of the following services: +1s; Blogger; Contacts and Circles; Drive; Gmail; Google+ Profiles, Pages and Streams; Picasa Web Albums; Google Voice and YouTube. Before our systems take any action, we’ll first warn you by sending a text message to your cellphone and email to the secondary address you’ve provided.

We hope that this new feature will enable you to plan your digital afterlife — in a way that protects your privacy and security — and make life easier for your loved ones after you’re gone.

 


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